5th Digital uses feedback to identify service issues, clarify client concerns and improve internal processes.
For this Policy, “Feedback” means a written concern, complaint or expression of dissatisfaction relating to services provided by 5th Digital, including bank collaboration support, document submission management, KYC or regulatory compliance support, service timing, quality, responsiveness, reports, checklists, submissions, actions, omissions, delays or process issues.
General questions, ordinary project discussions, commercial negotiations and requests for information are not treated as formal Feedback unless they clearly raise dissatisfaction or request review.
Feedback should be submitted in writing.
Email: info@5thdigitalcorp.com
Postal address:
5th Digital Corp.
1180 North Town Center Drive, Suite 100,
Las Vegas, NV 89144, USA
To allow a proper review, Feedback should include:
- requested outcome or proposed resolution;
- client legal name;
- dates and persons involved, where available;
- relevant agreement, project, service or deliverable;
- name, role and contact details of the person submitting the Feedback;
- supporting documents, correspondence, screenshots or other evidence;
- description of the concern;preferred contact method.
If relevant information is missing, 5th Digital may request clarification or additional materials.
After receiving Feedback, 5th Digital may identify the relevant service, team and records; review documents, correspondence and deliverables; request additional information where needed; involve appropriate internal personnel, managers or compliance contacts; assess whether corrective action is appropriate; and provide a written response.
Feedback will be reviewed impartially and handled confidentially as far as reasonably possible.
5th Digital aims to provide a substantive response within 30 business days after sufficient information has been received. If additional time is required, 5th Digital may send an interim update explaining the reason for the extension and the expected timing for a final response.
Depending on the circumstances, 5th Digital may provide clarification, correct an error, update or reissue a deliverable, propose practical next steps, escalate the matter internally, confirm that no corrective action is required, or take another reasonable action appropriate to the concern.
Information provided as part of Feedback may be used to review, resolve, document and improve the relevant matter. 5th Digital may retain Feedback records for business, legal, compliance and quality assurance purposes.
Feedback should be accurate and submitted in good faith. Abusive, threatening, fraudulent or knowingly false submissions may not be processed as formal Feedback.
